shipping & return policies
pick up policy
If your desired PICK UP LOCATION is not available in the cart - you have chosen an item not in stock at that particular location. Please edit your cart with items that have inventory at your desired location.
Gift cards are shipped USPS first class mail for free.
Most products ship from our Anchorage Midtown Store and will arrive within five business days of when you placed your order.
If there is a delay, we will notify you by mail or email.
Items that are bulky, heavy, or limited availability may have a delivery surcharge.
We will give you a courtesy call to drop ship the item the best way.
We do not ship to the Continental USA or internationally.
Any item (knives, pans, kitchen tools, etc.) in new unopened, and unused condition can be returned with receipt within 30 days of purchase for a full refund. If receipt is unavailable product may be exchanged or its value returned as a gift card. Clearance items, or special orders are excluded.
Web Orders: If you are not satisfied with your web purchase, please return your items to the address listed below at your own cost*. We accept returns within 30 days of purchase for unopened, unused merchandise in original packaging. Please include your web order form with the return merchandise. *Customer will be responsible for all additional shipping costs beyond the original order.
appliance return policy
Unopened stock items may be returned within 30 days with proper Return Authorization (excludes closeouts). Sorry, no returns or refunds on special or custom orders.