shipping & return policies

pick up policy

Web Orders: At this time, we offer pick up (and curbside pick up if you call upon arrival) at the Anchorage Midtown & Wasilla location only.

Phone orders: You can call any location for over the phone product purchases and request pick up (and curbside pick up if you call upon arrival). 
Habitat Housewares / Dimond Mall please use Curbside Pickup: Red Zone

 

 

shipping policy


All orders are shipped USPS Priority. We require the next business day to process and ship all orders.
Gift cards are shipped USPS first class mail for free.
Most products ship from our Anchorage Midtown Store and will arrive within five business days of when you placed your order.
If there is a delay, we will notify you by mail or email.

Items that are bulky, heavy, or limited availability may have a delivery surcharge.
We will give you a courtesy call to drop ship the item the best way.
We do not ship internationally.

return policy


    Any item (knives, pans, kitchen tools, etc.) in new unopened, and unused condition can be returned with receipt within 30 days of purchase for a full refund.  If receipt is unavailable product may be exchanged or its value returned as a gift card. Clearance items, or special orders are excluded.

Web Orders: If you are not satisfied with your web purchase, please return your items to the address listed below at your own cost*. We accept returns within 30 days of purchase for unopened, unused merchandise in original packaging. Please include your web order form with the return merchandise. *Customer will be responsible for all additional shipping costs beyond the original order.


appliance return policy


    Unopened stock items may be returned within 30 days with proper Return Authorization (excludes closeouts). Sorry, no returns or refunds on special or custom orders.