shipping & return policies

kitchen store shipping policy


All orders are shipped USPS Priority. We require the next business day to process and ship all orders.
Gift cards are shipped USPS first class mail for free.
Most products that ship from our Anchorage Store will arrive within five business days of when you placed your order.
If there is a delay, we will notify you by mail or email.

Items that are bulky, heavy, or limited availability may have a delivery surcharge.
We will give you a courtesy call to drop ship the item the best way. 

kitchen store return policy


    Any item (knives, pans, kitchen tools, etc.) in new unopened, and unused condition can be returned with receipt within 30 days of purchase for a full refund.  If receipt is unavailable product may be exchanged or its value returned as a gift card. Clearance items or special orders are excluded.


appliance return policy


    Unopened stock items may be returned within 30 days with proper Return Authorization (excludes closeouts). Sorry, no returns or refunds on special or custom orders.