shipping & return policies
kitchen store shipping policy
All orders are shipped USPS Priority. We require the next business day to process and ship all orders.
Gift cards are shipped USPS first class mail for free.
Most products that ship from our Anchorage Store will arrive within five business days of when you placed your order.
If there is a delay, we will notify you by mail or email.
Items that are bulky, heavy, or limited availability may have a delivery surcharge.
We will give you a courtesy call to drop ship the item the best way.
kitchen store return policy
Any item (knives, pans, kitchen tools, etc.) in new unopened, and unused condition can be returned with receipt within 30 days of purchase for a full refund. If receipt is unavailable product may be exchanged or its value returned as a gift card. Clearance items or special orders are excluded.
cooking school return policy
Up to seven business days prior to class date, full refund will be issued when accompanied by original receipt. Up to 48 hours prior to class date, we will issue a class exchange with original receipt. Less than 48 hours prior to class date no refund will be given.
appliance return policy
Unopened stock items may be returned within 30 days with proper Return Authorization (excludes closeouts). Sorry, no returns or refunds on special or custom orders.